Our powerful desktop software VadaXchange Buddy puts the power back in the hands of your users, freeing you from mundane administration. With a simple, easy-to-use interface, users can manage their status, access voicemail, transfer calls, chat and much more. Since Buddy is web based, no installation is required and it is available anywhere you have access to your network!
Buddy works well on PC or Mac and it is also designed to work with touch-screen interfaces such as Apple iPad and Android tablets. VadaXchange integrates with your Microsoft AD environment so you can use the same windows password to log in.
There's nothing more annoying than playing telephone tag when you really need to speak to someone. VadaXchange's built-in presence shows at a glance the status of all your colleagues.
Use presence to manage all your communications with a single click. Integrate your Google and Microsoft Exchange calendars too.
Set your own extension status or presence to Online, Do Not Disturb, In a meeting, on holiday, business trip, unavailable etc. Your presence setting will also reconfigure the way your calls are handled for you. See other people's user presence including whether they are on or off the phone, logged in or out etc.Find out more »
Easily view and process incoming calls. Intuitive call control system means less training for your company staff and increased productivity.
On-the-fly search through hundreds of contacts while transferring the call. See what they are up to via presence indicators. Send an instant message or call to announce the transfer.
VadaXchange Buddy provides call centre agent and manager experience. It allows call centre agents to easily log in and out of the queues and see who else is in the queue. It also allows managers to monitor the performance of their agents on-line in real time, wherever they may be situated.
VadaXchange Buddy offers a full contact centre experience, allowing agents to easily manage queued calls, instant messages, faxes and other messages.
VadaXchange Buddy allows you to integrate all your communications – including instant messaging.
With connections to external IM systems such as Google Talk, you can communicaate with people inside and outside your organisation.
Full featured voicemail capability allows you to access your voicemail from anywhere. Voicemail to email? No problem. Access your office voicemail from your mobile. That's simple too. Never miss another message.
VadaXchange's powerful reporting engine allows you to see everything that happens on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.