VadaXchange Buddy provides call centre agent and manager experience. Agents can easily log in and out of the queues and see other agents and waiting calls at a glance. They can easily control calls - transfer, hold, park, record. It also allows managers to monitor the performance of the agents on-line in real time.Learn more about buddy »
With full call recording, you can ensure permanent records of any important calls. Easy exporting and forwarding of recorded calls enables call quality control, archival, transcription and more.
VadaXchange's powerful reporting engine allows you to see everything that happens on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.