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Call Centre
Manage your team on-line in real time.
 
 
VOP PBX Call Centre Agent UI

VadaXchange Buddy

VadaXchange Buddy provides call centre agent and manager experience. Agents can easily log in and out of the queues and see other agents and waiting calls at a glance. They can easily control calls - transfer, hold, park, record. It also allows managers to monitor the performance of the agents on-line in real time.

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VOIP PBX Call Queue Administration

Unlimited Queues

  • Advanced contact centre features such as ACD agents, Hunt Groups and Call Queuing are a standard feature of VadaXchange
  • Queue announcements and skilled-based routing
  • Customisable music-on-hold for each queue
  • You can configure as many hunt groups or queues as required.
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VOIP PBX Call Centre Wallboard

Wallboard

The Wall Board can be displayed on an LCD or a Plasma screen for the whole office to see, or viewed from any PC.

 

 

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VOIP PBX IVR Administration

Unlimited IVR

  • Auto-Attendant and Interactive Voice Response (IVR) are a standard feature of VadaXchange
  • We can even integrate IVR with your database system
  • Easily configure call routing through the web-based administration tool.
  • Define as many IVR levels as required.
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VOIP PBX Call Recording

Call Recording

With full call recording, you can ensure permanent records of any important calls. Easy exporting and forwarding of recorded calls enables call quality control, archival, transcription and more.

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VOIP PBX Reporting

Call Reporting

VadaXchange's powerful reporting engine allows you to see everything that happens on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.

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