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Love your phone system
Record & Report
Measure your team performance.
Search through human readable call detail record. Produce performance reports.
 

Call Detail Records

We provide one of the best CDR databases in the industry.

CDR can be easily searched through an intuitive interface by specifying a number (source or destination), date range, extension or a queue or wrap-up code.

Advanced Search

The administrator gets a more detailed view of all calls.

Call Detail Records can be searched on the system or exported into a spreadsheet or a database for reporting purposes.

Call recordings are shown next to the call detail records. Click to listen or download the recording.



Reporting

VadaXchange comes with a set of pre-built professional reports and graphs covering in-bound and outbound communications.

 

Standard Reports

Standard reports include:

  • Inbound queue performance
  • Outbound call performance
  • Agent Performance
  • Wrap-up Codes