Give your call centre staff the power to handle enquiries more effectively and achieve significant cost savings in capex and through VoIP pricing. Intuitive for staff to learn and use, Vadacom keeps contact centre deployment costs low and optimises productivity from day one.
Buddy offers a full contact centre solution. Agents can easily log in and out of the queues and with Presence they can see other agents availability. They can control queued calls, instant messages, voicemail and faxes. Managers can monitor the performance of the agents on-line in real time.Learn more about buddy »
With full call recording, you can ensure permanent records of any important calls. Easy exporting and forwarding of recorded calls enables call quality control, archival, transcription and more.
Buddy's powerful reporting allows you to see every event on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.
Buddy enables your contact center agents to handle faxes, uninterrupted. Faxes appear under the active incoming communications column together with calls. When the agent handles a fax, they will no longer receive calls.