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Love your phone system
Call Centre
Manage your team on-line in real time.
 
VOIP PBX Call Centre Software
 

Improve contact centre service & save costs

Give your call centre staff the power to handle enquiries more effectively and achieve significant cost savings in capex and through VoIP pricing.  Intuitive for staff to learn and use, Vadacom keeps contact centre deployment costs low and optimises productivity from day one. 

Buddy offers a full contact centre solution. Agents can easily log in and out of the queues and with Presence they can see other agents availability. They can control queued calls, instant messages, voicemail and faxes. Managers can monitor the performance of the agents on-line in real time.

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Powerful features

IP PBX Unified Communications
  • Unlimited automated attendant prompts, queues and hunt groups
  • Visual queues in desktop
  • Intelligent routing and overflows
  • Presence display for seamless internal transfers
  • Customised call wrap up
  • Wall board plus live monitoring and management tools
  • Fulltime voice recording, CDR and reporting 

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VOIP PBX Call Centre Wallboard

Presence 

The Wall Board can be displayed on an LCD or a Plasma screen for the whole office to see, or viewed from any PC, enabling seamless transfers.

 

 

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VOIP PBX IVR Administration

Unlimited IVR

  • Auto-Attendant and Interactive Voice Response (IVR) are standard features
  • We can integrate the IVR with your database system
  • Easily configure call routing using the web-based administration tool
  • Define as many IVR levels as required.
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VOIP PBX Call Recording

Call Recording

With full call recording, you can ensure permanent records of any important calls. Easy exporting and forwarding of recorded calls enables call quality control, archival, transcription and more.

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VOIP PBX Call Queue Administration

Unlimited Queues

  • Advanced features such as ACD agents, Hunt Groups and Call Queuing are standard features
  • Queue announcements and skilled-based routing
  • Customisable music-on-hold for each queue
  • Configure as many hunt groups or queues as required.
Learn more about Admin Tools »

 

VOIP PBX Reporting

Call Reporting

Buddy's powerful reporting allows you to see every event on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.

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Queue Faxes

Buddy enables your contact center agents to handle faxes, uninterrupted. Faxes appear under the active incoming communications column together with calls. When the agent handles a fax, they will no longer receive calls.