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Document Downloads

Creating users & Extensions

This document will step you through the process to create a new users, extension and assign this person to a physical phone.

Download Creating users & Extensions

Buddy – Overview

This document will step you through how to get the most out of Buddy. It will include basic help as well as overview of buddy voicemail and presence control, setting up custom voicemail for each status and understanding diverts.

Download Buddy Overview

Buddy Deployment Process

This document will step you through the process to deploy VadaXchange Buddy onto your company’s computers for the first time.

Download Buddy Deployment Process

Call Recording

This document will step you through the process understanding and making use of the system level call recording and also the Ad-Hoc (per call as needed) call recording available on your Vadaxchange.

Download Call Recording

Buddy Mobile

Below you can find the links to download the latest version of Buddy mobile for iPhone and Android.

iPhone Buddy for iPhone (4S and higher) - Buddy for iPhone (4 and lower) Android Buddy for Android (Kit Kat and lower) - Buddy for Android (Lollipop and higher)

Conference Bridges

This document will step you through the process to make use of the conference bridges that are setup by default as part of your Vadaxchange.

Download Making Use of Conference Bridges

Managing Custom Presence Lists

This document will step you through the process to setup and manage presence lists for your staff. This will allow you to create groups of status for different parts of your business.

Download Managing Custom Presence Lists Document

Managing Time Schedules

This document will step you through the process understanding how Vadaxchange uses time schedules for TOD (time of day) routing for business hours and holidays.

Download Time Schedules & inbound DDI Management

System Overrides & Special Call Forwards

This document will step you through the process make use of system overrides to control TOD (time of day) on the system and also how to forward the entire system to another number if needed due to emergency or other reason.

Download System Overrides & Special Call Forwards