Improve Efficiency

Never miss a call, improve your customer experience.

• Connect the caller immediately to the right person, wherever they are, saving you and your customer time and money.
• Make and receive calls on your mobile as if you never left the office without paying the extra cost.
• Improve your customer service by monitoring performance of your contact center – live, on-line!
• Improve efficiency with all your messages arriving into one email in-box

	User-Friendly Interface		VadaXchange Buddy is a pleasure to use, so this is one business system your staff will want to use. Stop wasting time by knowing the presence status of work colleagues before transferring or placing calls. Search through your company or private directories to easily find contacts.
	VoIP Based Phone Lines		With IP phone lines you are no longer locked to a line in your geographical location. Use local phone lines in other areas to enable your customers, suppliers and business partners to reach you.
	Mobile Extensions		Use one phone number to be reached anywhere, when you want to be reached. With mobile extensions you you can choose to not publicize your mobile phone - just your landline. Turn the phone off when you not at work. Have one number for work, and another one for friends - be reachable anywhere when you want to be reached. VadaXchange also enables your mobile phone extensions to be part of call-center style hunt groups and queues. This enables you to utilize people who are away from the office to answer calls. Everyone can be fully productive both in and away from the office, enabling your business to achieve more with less staff.
	Remote Extensions & Softphones		Enable your staff to work from home when they can't be in the office. Home extensions enable your staff to be fully productive when they need to be home to look after children, or when they are recovering from a contagious disease, but feel that they can fully participate in the job. By enabling staff to work from home you gain both loyalty and efficiency. By connecting your clients and suppliers to be part of your phone system you are not only reducing their costs, but also providing them with superior service. You can see who is calling, not just their caller ID. You can also route their call to the right person and save time on call transfers.
	Wide Range of Phones		Full VadaXchange features are supported by a wide range of phones adhering to open industry standards. This includes desk phones, cordless phones and mobile phones. No more proprietary hardware - you are no longer forced to miss out on new technology by vendor lock-in.
	Unlimited Voicemail		Have voice-mail delivered to your email and keep all your messages in one mailbox. Have multiple voice-mail boxes for multiple business purposes to improve efficiency. You are not limited by voice-mail ports or licenses.
	Full Contact Center Features		With VadaXchange unlimited call groups you will gain access to call flow features traditionally only available to large call centre operations, and yet needed by all businesses to improve efficiency. Using hunt groups, the system will connect the caller to the right person saving your company time and money. Use unlimited IVR prompts to provide a professional response on every incoming call.
	Multi-Site Integration		Use hunt groups and call queues across different geographical locations. Distribute your contact center functionality to ensure calls are always answered and customers don't have to wait in the queue.
	Presence and Instant Messaging		Let your colleagues know when you are busy or don't want to be disturbed. Use instant messaging to communicate with each other with least interruption to what you are already doing. Get feedback from your peers even when you or they are on another call.
	Call Recording		Record conversations with your customers, and store them for future reference. Keep call recordings as a legal proof of verbal contract.
	Call Detail Records		Use detailed call logs and reports to maximize staff performance.
	Web Based Administration		Don't wait for external company to implement changes to support your business.
	Remote Technical Support		Keep your system tuned and get help when you need it.
	Software and Security Updates		Let us look after your phone system being up to date and secure, and enable you to do what you do best - running your business.

Request VadaXchange proposal or more information...