Full Contact Center Features

VadaXchange Buddy is intuitive and user-friendly tool for call center agents and supervisors

VadaXchange Buddy allows agents to:

Log in and out of the queues;
Monitor queue statistics, live, on-line
See what your peers are up-to, live, on-line
Control calls - transfer, hold, park, record
Handle instant messages, faxes and other messages as a part of the queued workflow

VadaXchange Buddy allows supervisors to:

Monitor their team's performance, live, on-line
Log agents in and out of queues

Each VadaXchange comes enabled with unlimited Automated Attendant, Interactive Voice Responce (IVR), Hunt Groups and call queues.

You can use Web Wallboard and reporting tools in order to see and measure the performance of your contact center team - live, on-line!

	Cut Costs		Once you have Buddy and the Call Center module, There is no extra costs to enable unlimited Interactive Voice Responce (IVR), Hunt Groups and call queues.
	Improve Efficiency		With VadaXchange unlimited call groups you will gain access to call flow features traditionally only available to large call centre operations, and yet needed by all businesses to improve efficiency. Use hunt groups and call queues across different geographical locations. Distribute your contact center functionality to ensure calls are always answered and customers don't have to wait in the queue. Using hunt groups, the system will connect the caller to the right person saving your company time and money. Use unlimited IVR prompts to provide a professional response on every incoming call.
	Future-Proof Your Business		VadaXchange is based on software developed by a community of thousands of software developers. This means that new innovations in technology are always implemented. With VadaXchange software updates your system will always have current technology to support new innovations in contact center technology.

Talk to Vadacom sales consultant to find out more details.